Thank you for shopping with us! We want every customer to be fully satisfied with their purchase. If for any reason you are not happy with your order, please read our refund and returns policy carefully to understand how to proceed.

Returns

You may return most new and unopened items within 30 days of the date you received the product. To qualify for a return, the items must be in their original packaging, unused, and in the same condition as when you received them. Items that have been personalized, customized, or made to order are not eligible for returns unless they arrive damaged or defective. We recommend keeping the original packaging until you are certain you wish to keep the product.

Refunds

Once we receive your returned items, our team will inspect them to verify their condition. We will notify you via email within 3-5 business days regarding whether your refund has been approved or rejected. Approved refunds will be processed back to the original payment method used for purchase within 7-10 business days. Please note that shipping fees are non-refundable except in cases where the return is due to our error, such as receiving a wrong or defective item.

International Shipping and Returns

We proudly offer international shipping to many countries around the world. Please be aware that international returns may take longer to process than domestic returns due to additional customs clearance and international shipping times. Customers outside the domestic region are responsible for the cost of return shipping unless the item received is defective or incorrect. Additionally, any customs duties, import taxes, or fees imposed by your country are your responsibility and cannot be refunded by us. We encourage international customers to familiarize themselves with their local customs regulations before making a purchase.

How to Initiate a Return

To start the return process, please contact our Customer Support team at info@s-sport-t.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions on how to package and send back the items. Ensure that all accessories, manuals, and original packaging are included in your return shipment to avoid delays or rejection of the return. Using a trackable shipping method is highly recommended for your protection.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to get a refund and place a new order for the replacement item.

Contact Us

If you have any questions about our Refund and Returns Policy or need further assistance, please feel free to reach out to us info@s-sport-t.com